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October 17, 2017

Notification of the change of the reservation system on the official website


Please accept our sincere thanks for your continued use of the Sunroute Hotel Chain.

We would like to inform you of changes to the reservation system for the below hotels accompanying the renewal of our official website, from October 17 (Tuesday).

Hotels introducing the new reservation system

1. Hotel Sunroute New Sapporo

2. Hotel Sunroute HigashiShinjuku

3. Hotel Sunroute Plaza Shinjuku

4. Hotel Sunroute Ariake

5. Hotel Sunroute Shinagawa Seaside

6. Hotel Sunroute Kawasaki


<To all customers registered as members on the old reservation system>

The member information registered on the old system for the above hotels will not be automatically transferred to the new system.

We request that you please again complete registration on the new reservation system with apologies for any inconvenience this may cause.


<To customers who have reserved accommodation on the old system>

For reservations received for the above hotels on the old reservation systems, these remain valid after changeover to the new reservation system.

There is no necessity to repeat the reservation process.


<To customers who have completed member registration on the old reservation system>

It is not possible to use the new reservation system for confirmation, changes or cancellation to reservations for the above hotels received on the old reservation system.

We request that you please complete confirmation, changes and cancellations with your email address and password at the below page.


MODIFY/CANCEL RESERVATION

Edit Account


Inquiries

Please get in touch by means of the contact form.

Also, for hotels other than the above Sunroute Hotel Chain hotels, you can continue to use the reservation system as before.

We requested the kind understanding of customers using the systems while apologizing for any difficulty or inconvenience this may cause.

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