Privacy Policy

Sunroute Hotel Chain - Basic Policy on Handling Personal Information

The Sunroute Hotel Chain (general name of the hotel managed by franchise agreement with Sotetsu Hotel Management CO.,LTD., and hotels managed by a collaboration agreement with Sotetsu Hotel Management CO.,LTD.) carefully handles the personal information of all customers who stay at our hotels. This page indicates the basic policy concerning the handling of personal information.

1. Cases where We Request Provision of Personal Information

The Sunroute Hotel Chain requests customers to provide personal information in the following cases.

1.When registering in the membership organization "Sunroute Club" of the Sunroute Hotel Chain (refer to the membership Terms & Agreement for details and the purpose of use.)

2.When registering in the membership organization managed independently by each member hotel

3.When registering as an internet user in the online reservation service "Sunroute Web" of the Sunroute Hotel Chain via the Internet (refer to the membership Terms & Agreement of the Sunroute Web for details and the purpose of use.)

4.When the customer uses an Internet reservation service uniquely managed by each of the member hotels

5.When taking reservations for accommodations and facilities in the hotels, such as restaurants, etc. by telephone or other method

6.When the customer makes reservations for wedding receptions, parties and other incidental services provided by each of the hotels

7.During the check-in procedure for accommodation

8.When applying for various prizes

9.When responding to various questionnaires

10.When requesting various materials

11.In addition, when the provision of personal information is required (In this case, the customer shall be notified of the purpose of use in advance before the personal information is provided.)

2. Purpose of Use of Personal Information

The provided personal information shall only be utilized for the following purposes.

1.Confirmation of reservations and applications

2.Contacting customers from the hotel

3.Replying to customer inquiries

4.Sending or mailing requested information to customers

5.Specifying the customer in the service provided by the hotel

6.Statistical surveys for marketing and product development (we shall not use personal information which specifies individuals.)

3. Provision of Personal Information to a Third Party

Except for the following cases, the provided personal information shall not be provided to a third party.

1.Cases in which the customer gives consent

2.Cases in which the provision of personal information is based on laws and regulations

3.Cases in which the provision of personal information is necessary for the protection of life, health and important interests including property, etc.

4.Cases in which public institutions request disclosure, by authority based on laws

5.Cases in which the outsourcing of the necessary business, such as the processing of personal information data, maintenance, management and etc. of computer systems, after taking the appropriate protective measures

4. Joint Use of Personal Information

The personal information of "Sunroute Club members" and "Sunroute Web users" is centrally managed in a server installed by Sotetsu Hotel Management CO.,LTD. where advanced safety measures have been taken, and the information is jointly used by all of the member hotels of the Sunroute Hotel Chain.

5. Security Control of Personal Information

The Sunroute Hotel Chain recognizes the importance of protecting personal information, and shall take measures for security control based on the guidelines established by administrative agencies and other institutions, the originally defined "Guidelines Concerning the Protection and Use of Personal Information of the Sunroute Hotel Chain", and the "Privacy Policy" as defined individually by each hotel, as well as complying to the laws and regulations concerning personal information. For the "Privacy Policy" of each of the member hotels, please refer to the link from the Web site of each hotel.

6. Contact Office Concerning Personal Information

Sotetsu Hotel Management CO.,LTD.
2-9-14 Kita-Saiwai Nishi-ku, Yokohama, Kanagawa, Japan 220-0004
Tel: +81-45-287-3670 or contact each of the member hotels.

7. Other

Please note that the contents of this "Sunroute Hotel Chain - Basic Policy of Handling Personal Information" may be revised or changed without prior notice.

March 1, 2005

Sotetsu Hotel Management CO.,LTD. Privacy Policy

The Sotetsu Hotel Management CO.,LTD. (hereinafter referred to as "our company"), as the franchise headquarters of the Sunroute Hotel Chain, shall properly handle the personal information necessary for business, and promote measures according to the following policies, based on our belief that protecting personal information is a social responsibility.

Compliance with Laws and Regulations, etc.

The directors and all employees of our company (Including temporary staff, part-time employees, etc., the same shall apply hereinafter.), shall endeavor to comply with the laws and regulations and other rules concerning the protection of personal information, in order to protect personal information.

Appropriate Acquisition, Use and Provision

Our company shall acquire personal information by the appropriate methods, and utilize the personal information within the scope of the purpose of use which is clearly specified in advance.

Our company shall not provide information to a third party, except when the person gives prior consent, or in the case where the requirements stipulated by the laws and regulations are satisfied.

Security Control

Our company shall pay careful attention in the management of the personal information, and take the necessary and appropriate measures in order to prevent unauthorized access, leakage, loss, falsification and etc.

Disclosure, Correction and Suspension of Use

Concerning the personal information retained by our company, when there is a request from a person who intends disclose personal information, make corrections or suspend use, the following contact office shall endeavor to take immediate action. In the case where our company decided not to respond to the request according to the stipulations in the laws and regulations, etc., our company shall provide an explanation of the reason.

Continual Improvement of Measures

Our company shall continue to improve the measures concerning the protection of personal information. For this reason, this protection policy may be changed without prior notice.

Role of Franchise Headquarters

Our company as the franchise headquarters of the Sunroute Hotel Chain shall provide proper instructions to the member hotels, in order for the Sunroute Hotel Chain to protect the personal information.

Inquiries Concerning Personal Information

The contact office of our company for questions and inquiries concerning personal information is as follow.

Please note, that our company may ask for personal identification within the range required for correspondence.

Sotetsu Hotel Management CO.,LTD.
October 1, 2017

President & CEO, Osamu Yoshida

Sotetsu Hotel Management CO.,LTD.

Hotel Privacy Policy

Our hotel shall properly handle the personal information necessary for business, and promote measures according to the following policies, based on our belief that protecting personal information is a social responsibility.

1. Cases where We Request Provision of Personal Information

The directors and all employees of our hotel (Including temporary staff, part-time employees, etc., the same shall apply hereinafter.), shall endeavor to comply with the laws and regulations and other rules concerning the protection of personal information, in order to protect personal information.

2. Appropriate Acquisition, Use and Provision

Our hotel shall acquire personal information by the appropriate methods, and utilize the personal information within the scope of the purpose of use which is clearly specified in advance.

Our hotel shall not provide information to a third party, except when the person gives prior consent, or in the case where the requirements stipulated by the laws and regulations are satisfied.

3. Security control

Our hotel shall pay careful attention in the management of the personal information, and take the necessary and appropriate measures in order to prevent unauthorized access, leakage, loss, falsification and etc.

In addition, our hotel shall provide proper training to employees, in order to promote improvement in the knowledge and consciousness of the employees. In the case where the handling of personal information is outsourced, our hotel shall examine the trustees, and implement the necessary and proper supervision.

4. Disclosure, Correction and Suspension of Use

Concerning the personal information retained by our hotel, when there is a request from a person who intends disclose personal information, make corrections or suspend use, the following contact office shall endeavor to take immediate action. In the case where our hotel decided not to respond to the request according to the stipulations in the laws and regulations, etc., our hotel shall provide an explanation of the reason.

5. Continual Improvement of Measures

Our hotel shall continue to improve the measures concerning the protection of personal information. For this reason, this protection policy may be changed without prior notice.

6. Inquiries Concerning Personal Information

The contact office of our hotel for questions and inquiries concerning personal information is as follow.

Please note, that our hotel may ask for personal identification within the range required for correspondence.

Hotel Privacy Policy (Atsugi Urban Hotel)

The company may ask the users of this website to provide their personal information through the website and also use the personal information for the purpose of providing service to them.

In such case, the company strives to safeguard the personal information pursuant to its Basic Policy on the Protection of Personal Information.

The personal information that shall be protected hereunder include any types of information on the website users, based on which the individuals to whom the information pertains can be identified, including but not limited to their names, residential addresses, email addresses, phone numbers, fax numbers, and occupational information.

When the company intends to obtain any personal information from the users of this website, it shall clearly specify the purpose of use of the personal information and shall refrain from using it for any other purposes.

The company shall not disclose or provide any personal information of the website users to a third party without obtaining their consent.

Notwithstanding the foregoing, the preceding restriction shall not apply to the following circumstances:

・if the user to whom the personal information pertains has consented to the company’s disclosure of its personal information; or

・if the company is required by law or requested by a government agency to disclose the personal information.

The company shall comply with all laws, regulations, and rules that apply to the personal information that is obtained through this website, and also review and improve its operations concerning the items as specified above.

Contact point for sending inquiries:

ATSUGI URBAN HOTEL
3-3-9 Nakacho, Atsugi-shi, Kanagawa 243-0018
Phone: 046-295-5311

Hotel Privacy Policy (Rako Hananoi Hotel)

SUNTIA, K.K. (hereinafter referred to as "our company") recognizes that proper handling of personal information is the basic business activity and social responsibility of our company, and vows to comply with the following policies.

1. Compliance to Laws and Regulations, etc.

In order to handle personal information properly, our company shall faithfully comply with the Act on the Protection of Personal Information (hereinafter referred to as "Act"), and the obligations defined in the various related laws and regulations concerning the protection of personal information. The term "personal information" shall refer to the information concerning living individuals as stipulated in Article 2, paragraph (1) of the Act, which can identify the specific individual by name, date of birth or other descriptions contained, and the same shall apply hereinafter.

2. Purpose of Use of Personal Information

Our company shall specify the purpose of use as much as possible, to handle personal information within the scope of the purpose of use, except in the case where the prior consent of the person has been obtained, and the personal information is handled as an exception according to the laws and regulations. The term "person" refers to the specific individual that can be identified by personal information, and the same shall apply hereinafter.

3. Appropriate Acquisition of Personal Information

Our company shall acquire personal information by the appropriate means, through public announcement in advance, notification to the person of the purpose of use immediately after acquisition, or publicly announce the purpose of use, except in the case where the personal information must be handled as an exemption according to the laws and regulations. However, when our company acquires personal information directly from the person in writing, we shall expressly show the purpose of use in advance.

4. Security Control Measures

Our company shall make every effort to maintain the contents of the personal data in an accurate and updated condition within the scope of the purpose of use, take the necessary and appropriate measures towards security control, and supervise our employees and trustees. The term "personal data" refers to the personal information constituting a personal information database, etc. (Article 2, paragraph (2) of the Act) as stipulated in Article 2, paragraph (4) of the Act, and the same shall apply hereinafter.

5. Provision of Personal Information to a Third Party

Except when the personal information is handled as an exception according to the laws and regulations, our company shall not provide personal data to a third party without obtaining the prior consent of the person.

6. Procedure for Disclosure Requests, etc.

Our company shall, upon requests from persons, respond to the disclosure, correction and etc. of the retained personal data based on the laws and regulations.

7. Inquiries on Complaints, etc.

Our company shall endeavor to appropriately and promptly respond to complaints from persons concerning personal information, and establish an internal system to achieve this.

8. Internal Audit and Continual Improvement

Our company shall endeavor to implement appropriate internal audits, in order to make continual improvements in the protection policy concerning personal information.

RAKO Hananoi Hotel
2-1200-3 Takashima, Suwa City, Nagano, Japan 392-0022
Tel: +81-266-54-0555
Fax: +81-266-54-0777